Privacy Policy

Green Fingers Property Care ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact details -- your name, email address, phone number, and property address, provided when you submit a quote request or contact form on our website.
• Project information -- details about your landscaping or fencing requirements, including photos you choose to share, property descriptions, and project preferences.
• Communication records -- records of correspondence between you and Green Fingers Property Care.
• Website usage data -- anonymised information about how you interact with our website, collected through Google Analytics 4.

We do not collect sensitive information such as health details, religious beliefs, or financial information through our website.

2. How We Collect Information

We collect personal information directly from you when you submit a contact or quote request form, from our website through cookies and analytics tools, and in limited circumstances from third parties such as property managers contacting us on your behalf.

3. How We Use Your Information

We use your personal information to respond to your enquiry, arrange on-site assessments, communicate about your project, improve our website based on aggregated data, and comply with legal obligations.

We do not use your personal information for direct marketing unless you have explicitly opted in.

4. How We Store and Protect Your Information

We store personal information securely with access limited to authorised personnel. Form submissions are transmitted via encrypted (HTTPS) connections. We retain contact form data for a maximum of two years after your last interaction with us, unless you request earlier deletion.

5. Cookies and Analytics

Our website uses Google Analytics 4 (GA4) to collect anonymised data about website usage. GA4 uses cookies to distinguish between visitors. These cookies do not contain personal information. You can control or disable cookies through your browser settings.

For more information about how Google handles data, see Google's Privacy Policy.

6. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose information to subcontractors involved in delivering your project, where required by Australian law, or to professional advisers.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

8. Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information, withdraw consent, and lodge a complaint if you believe your privacy has been breached.

9. Complaints

If you believe we have breached your privacy, please contact us first. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

10. Contact Us

Green Fingers Property Care
Email: [email protected]
Phone: (number)
Location: Gold Coast, Queensland

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised date.